Refund Policy
Last updated: June 15, 2025
30-Day Money-Back Guarantee
Not happy? Email us within 30 days for a full refund. No questions, no hassle.
At GreenBieBooks, we are confident in the quality of every ebook we publish. We want you to shop with complete peace of mind. Our refund policy is straightforward and customer-first.
1. Our 30-Day Guarantee
We stand behind every ebook we sell. If you are not completely satisfied with your purchase for any reason, contact us within 30 days of purchase and we will issue a full refund — no questions asked. We believe in our content and want you to feel completely confident buying from us.
2. How to Request a Refund
Email us at support@greenbiebooks.com with your order number and the reason for your request. You can find your order number in your confirmation email or under Dashboard → Orders. We process all refund requests within 1–3 business days.
3. Refund Timeframe
Once approved, refunds are processed immediately on our end. Depending on your bank or card provider, funds typically appear in your account within 3–7 business days. PayPal refunds are usually instant. If you have not received your refund after 7 business days, please contact your bank before reaching out to us.
4. Bundle Refunds
Bundles are refunded in full if requested within 30 days. We do not offer partial refunds for individual ebooks within a bundle. If you have already downloaded and read most of a bundle, we appreciate your honesty and will still honour the refund at our discretion.
5. Technical Issues
If you experience a technical problem preventing you from accessing or downloading your ebook, please contact us first at support@greenbiebooks.com. We will resolve technical issues within 24 hours. Technical issues do not count against your 30-day refund window.
6. Abuse Prevention
Our refund policy is built on trust. Customers who repeatedly purchase and refund ebooks (more than 3 refunds within 6 months) may have their purchasing privileges reviewed. We reserve the right to decline refund requests that show clear evidence of abuse of this policy.
7. Contact Us
For any refund or billing questions, contact our support team at support@greenbiebooks.com or use our Contact page. We are a small team of herbalists who care deeply about every customer — we will take care of you.